Privacy Policy of rs999
At rs999, protecting your personal information is a core responsibility — not an afterthought. This Privacy Policy explains in plain English exactly what data we collect, why we collect it, how it is used, and the rights you hold over your information as a player on our platform.
Our Commitment
How rs999 Protects Your Privacy
Six core principles that guide every data decision we make at rs999.
End-to-End Encryption
All data transmitted between your device and rs999 servers is protected by 256-bit SSL/TLS encryption — the same standard used by major banks and financial institutions operating in Bangladesh.
No Unauthorised Sharing
rs999 never sells your personal data to advertising networks or data brokers. Information is shared only with payment processors, identity verification partners, and regulatory bodies strictly as required.
Minimal Data Collection
We collect only the personal information that is genuinely necessary to verify your identity, process your payments, and deliver a safe gaming experience. Excess data collection is not our practice.
Your Controls, Always On
Every rs999 account includes privacy controls that let you review the data we hold, request corrections, opt out of marketing communications, and submit a deletion request — all directly from your account settings or via our support team.
Clear Retention Limits
rs999 retains your personal data only for as long as it is needed to fulfil the purposes described in this policy, or as required by applicable legal, regulatory, or tax obligations. Data is securely deleted once the retention period expires.
Transparent Policy Language
This Privacy Policy is written in plain English — not legal jargon designed to confuse. We believe every player on rs999 deserves to understand exactly how their information is handled before they share it with us.
Section 1
Information We Collect
rs999 collects personal information through several channels: directly from you when you register or use our platform, automatically as you interact with our website and games, and occasionally from trusted third-party service providers such as payment processors and identity verification agencies. Below is a full breakdown of the categories of data we collect.
1.1 Information You Provide Directly
- Registration data: Full legal name, date of birth, email address, Bangladesh mobile phone number, preferred username, and account password (stored in hashed form — never in plain text).
- Identity verification (KYC) data: Scanned copy or photograph of your Bangladesh National Identity Card (NID), passport, or other government-issued photo identification; proof of residential address; and, where required, source-of-funds documentation.
- Payment information: Mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank transfers, and masked card details for Visa or Mastercard transactions. Full card numbers are never stored on rs999 servers — they are processed exclusively by our certified payment gateway partners.
- Communications: Messages, emails, live chat transcripts, and any other correspondence you send to rs999 customer support. These records are retained to resolve disputes and improve service quality.
- Responsible gaming data: Deposit limits, loss limits, cool-off durations, and self-exclusion requests that you submit through your account settings.
1.2 Information Collected Automatically
- Device and technical data: IP address, device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, and time zone (Bangladesh Standard Time, UTC+6, where detectable).
- Usage and behavioural data: Pages visited on rs999, games launched and played, bet amounts and outcomes, session start and end times, navigation paths, and feature interactions.
- Transaction logs: A complete record of all deposits, withdrawals, bonus credits, and wagering activity on your account, maintained for regulatory compliance and dispute resolution purposes.
- Cookies and similar technologies: Session cookies, persistent cookies, and local storage tokens as described in the Cookies section of this policy.
1.3 Information from Third Parties
- Identity verification providers: We may receive confirmation of identity, age, and address verification results from third-party KYC service providers.
- Payment processors: Transaction status, reference numbers, and fraud risk scores from our payment gateway partners.
- Fraud and AML screening: Risk signals and watchlist screening results from anti-money laundering compliance service providers.
Section 2
How We Use Your Data
rs999 uses the personal information we collect for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes described below without first obtaining your consent or identifying a separate lawful basis.
| Purpose | Description |
|---|---|
| Account management | Creating and maintaining your rs999 player account, verifying your identity and age, and managing your account settings and preferences. |
| Service delivery | Processing deposits and withdrawals in BDT via bKash, Nagad, Rocket, and other supported methods; enabling access to casino games, slots, and sports betting markets. |
| Regulatory compliance | Meeting anti-money laundering (AML) obligations, age verification requirements, Know Your Customer (KYC) obligations, and any other applicable legal or regulatory duties. |
| Fraud prevention | Detecting, investigating, and preventing fraudulent activity, multiple account creation, bonus abuse, collusive betting, and unauthorised account access. |
| Responsible gaming | Monitoring account activity for signs of problem gambling, enforcing self-exclusion and deposit limits, and proactively contacting players who may be at risk of gambling-related harm. |
| Customer support | Responding to enquiries, resolving disputes, processing complaints, and improving the quality of our English-language 24/7 support service. |
| Marketing communications | Sending promotional offers, bonus notifications, and platform news by email or SMS — only where you have provided consent or where applicable law permits direct marketing to existing customers. |
| Platform improvement | Analysing aggregated usage data to improve game selection, platform performance, user experience, and the overall quality of the rs999 service. |
Section 3
Legal Basis for Processing
rs999 processes your personal data only where a lawful basis exists for doing so. The primary legal bases we rely on are as follows:
- Contractual necessity: Much of the data processing described in this policy is necessary to fulfil the contract between you and rs999 — specifically, to provide you with a functioning player account, process financial transactions, and deliver gaming services. Without this processing, we cannot operate your account.
- Legal obligation: rs999 is subject to legal and regulatory obligations that require the collection and retention of certain personal data. These include anti-money laundering laws, age verification requirements, and record-keeping obligations. We cannot opt out of this processing.
- Legitimate interests: Some processing is conducted on the basis of rs999's legitimate business interests, provided those interests are not overridden by your privacy rights. Examples include fraud prevention, platform security, internal analytics, and improving the quality of our services. We conduct a balancing assessment before relying on this basis.
- Consent: Where we send you marketing communications or use non-essential cookies, we rely on your consent. You may withdraw consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.
- Vital interests: In exceptional circumstances — such as where we receive credible information that a player may be in immediate danger — we may process personal data to protect vital interests.
Where processing is based on consent and you subsequently withdraw that consent, rs999 will cease the relevant processing activity promptly. Withdrawal of consent for marketing does not constitute grounds for account closure.
Section 4
Data Sharing & Third Parties
rs999 does not sell, rent, or trade your personal information to any third party for their own commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.
Service Providers and Data Processors
We engage carefully selected third-party service providers who process personal data on our behalf under written data processing agreements. These providers are permitted to use your data only for the specific purpose for which they were engaged and must maintain appropriate security standards. Current categories of processor include:
- Payment processors: Companies facilitating BDT transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These processors receive only the transactional data necessary to complete or verify a payment.
- KYC and identity verification providers: Third-party services used to verify age, identity, and address documentation submitted during account registration and withdrawal processing.
- AML and fraud screening: Compliance technology providers that screen account activity against financial crime watchlists and risk databases.
- Game software providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate the games on the rs999 platform. These providers may receive anonymised or pseudonymised session data for game integrity and RTP compliance purposes.
- IT infrastructure and hosting: Cloud hosting and server infrastructure providers on whose systems rs999 platform data is stored and processed.
- Customer support tooling: Live chat and support ticket platforms used by our 24/7 English-language support team to manage player enquiries.
Legal Disclosure
rs999 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required to do so by law, court order, or binding regulatory instruction. We will notify you of any such disclosure request to the extent permitted by law, unless we are prohibited from doing so by the terms of the legal request itself.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of rs999's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide notice of any such transfer and ensure that the acquiring entity is bound by privacy obligations at least as protective as those described in this policy.
Section 5
Cookies & Tracking Technologies
rs999 uses cookies and similar tracking technologies to keep the platform functioning correctly, to remember your preferences, and to understand how players interact with our service. Below is a transparent description of each category of technology in use.
| Cookie Category | Purpose | Can You Opt Out? |
|---|---|---|
| Strictly Necessary | Essential for the platform to function. Includes session authentication tokens, load-balancing cookies, and security tokens that prevent cross-site request forgery (CSRF). | No — required for the site to work |
| Functional / Preference | Remembers your preferences such as language setting, preferred payment method display, and whether you have acknowledged platform notices. | Yes — via account settings or browser controls |
| Analytics | Collects anonymised data on page visits, navigation paths, session durations, and game launch rates to help rs999 improve the platform experience. | Yes — consent-based; opt out via browser or settings |
| Security & Fraud Detection | Identifies unusual login patterns, detects account sharing across devices, and supports responsible gaming monitoring through session-level behavioural signals. | No — required for player account security |
Managing Your Cookie Preferences
You can control and delete cookies through your browser settings at any time. Most modern browsers (Chrome, Firefox, Safari, Edge) allow you to block or delete specific categories of cookies. Please note that disabling strictly necessary cookies will impair your ability to log in and use the rs999 platform. Disabling functional cookies may result in your preferences not being remembered between sessions.
On mobile devices — whether you access rs999 via a Bangladesh Android or iOS browser — you can manage cookies through your device's browser privacy settings. rs999 does not operate a native mobile application at this time; all access is via the mobile-optimised web platform.
Section 6
Data Retention
rs999 retains your personal data only for as long as it is necessary to fulfil the specific purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Regulatory compliance and dispute resolution |
| KYC / identity documents | Duration of account + 5 years post-closure | AML obligations and legal record-keeping |
| Transaction and betting records | 7 years from the date of transaction | Financial regulatory and tax compliance |
| Customer support correspondence | 3 years from last contact | Dispute resolution and service quality review |
| Marketing consent records | Until consent is withdrawn + 1 year | Evidence of consent and opt-out requests |
| Self-exclusion records | Minimum 7 years | Responsible gaming regulatory obligations |
| Analytics and usage data | Up to 24 months (anonymised after 12 months) | Platform improvement and performance analysis |
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original personal data. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical analysis as it can no longer be linked to any identifiable individual.
If you submit a request for account deletion before the applicable retention period has elapsed, rs999 will close your account and suppress active use of your data, but may be required to retain certain records for the remainder of the legal retention period. You will be informed of this at the time of your request.
Section 7
Your Privacy Rights
As a player on rs999, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your registered account email address and a clear description of your request. We will respond within 30 days.
- Right of Access: You have the right to request a copy of the personal data rs999 holds about you, along with information about how it is used, where it came from, and who it has been shared with. This is sometimes called a Subject Access Request (SAR).
- Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most basic account details directly through your account settings panel.
- Right to Erasure: You may request that rs999 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you believe the data is being processed unlawfully. This right is subject to our legal retention obligations described in Section 6.
- Right to Restrict Processing: You may ask rs999 to restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved, or where you object to processing based on legitimate interests.
- Right to Data Portability: Where processing is based on consent or contract and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
- Right to Object: You have the right to object at any time to processing based on rs999's legitimate interests, including profiling for responsible gaming monitoring purposes. You may also object at any time to processing for direct marketing purposes.
- Rights Related to Automated Decision-Making: Where rs999 makes decisions that significantly affect you using solely automated processing (such as automated account suspension triggers), you have the right to request human review of that decision.
rs999 will never charge a fee for a genuine privacy rights request unless the request is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee or decline to act on the request, explaining our reasons in writing.
Section 8
Data Security Measures
rs999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security programme includes the following controls:
Technical Safeguards
- Transport layer encryption: All data in transit between your browser or device and the rs999 platform is protected by TLS 1.2 or higher (256-bit encryption). Our SSL certificate status is verifiable via your browser's address bar.
- Data at rest encryption: Sensitive database fields — including identity documents, payment method references, and account credentials — are encrypted at the storage level using AES-256 encryption.
- Password hashing: Account passwords are never stored in plain text. They are hashed using a strong one-way hashing algorithm with a unique per-user salt, meaning rs999 staff cannot retrieve your password even if they wanted to.
- Two-factor authentication (2FA): rs999 provides optional 2FA for all player accounts. We strongly recommend enabling 2FA to add a second layer of protection to your account.
- Access controls: Access to player personal data within rs999's internal systems is restricted on a strict need-to-know basis. Staff accounts are subject to role-based access controls, and access logs are maintained and reviewed regularly.
- Vulnerability management: rs999 conducts regular security assessments and penetration testing of our platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
Organisational Safeguards
- Staff training: All rs999 team members who handle personal data receive regular data protection and information security training as a condition of their role.
- Data processing agreements: Every third-party service provider that processes personal data on our behalf is bound by a written data processing agreement requiring them to maintain security standards at least equivalent to our own.
- Incident response: rs999 maintains a documented data breach response procedure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay and take immediate steps to contain and remediate the breach.
- Internal audits: Our data protection practices are subject to periodic internal review to ensure ongoing compliance with this Privacy Policy and applicable data protection standards.
Section 9
Policy Updates & Contact
rs999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this policy, we will provide notice through one or more of the following channels: a notification displayed on the rs999 platform when you next log in, an email to your registered address, or a prominent notice on the platform. The "Last Updated" date at the top of this page will always reflect the most recent revision.
We encourage you to review this Privacy Policy periodically. Your continued use of the rs999 platform after the effective date of any revision constitutes your acknowledgement of the updated policy. If you do not agree with the revised terms, you should contact us to discuss your options, including account closure and withdrawal of your remaining balance.
Children and Age Restriction
The rs999 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe a person under 18 has registered an account on rs999, please contact us immediately at [email protected] and we will investigate and close the account promptly. For guidance on parental controls and protecting young people from online gambling, please visit our Responsible Gaming page.
International Data Transfers
rs999 primarily stores and processes data in servers located within its operating jurisdiction. Where data is transferred to or accessed by service providers located in other countries, we ensure that appropriate safeguards are in place — such as contractual data transfer clauses — to maintain the same level of protection described in this policy, regardless of where the processing occurs.
Contact Our Data Protection Team
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact rs999 using the details below. Our English-language support team is available 24 hours a day, 7 days a week, including Bangladesh public holidays such as Eid, Pohela Boishakh, Independence Day (26 March), and Victory Day (16 December).
Email: [email protected]
WhatsApp: +601 1234 5678
Live Chat: Available 24/7 via the rs999 platform
Response time: Within 5 business days (Bangladesh Standard Time, UTC+6)
When contacting us about a privacy matter, please include your registered account email address, a clear description of your request or concern, and — where applicable — your account username. This helps us locate your records and respond accurately and efficiently.
Continue Exploring
Your Privacy Is Protected at rs999
Now that you understand how rs999 handles your data, explore our full range of games and betting markets — backed by SSL encryption, fast BDT payments, and 24/7 English support.
18+ For adults aged 18 and above only. Please gamble responsibly.