Responsible Gaming
at rs999
At rs999, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. Our responsible gaming framework gives every player in Bangladesh the tools, information, and support needed to stay in control.
Important Notice: The rs999 platform is strictly for adults aged 18 and above. If gambling is causing you financial or emotional difficulties, please contact our support team immediately — we are here to help.
Our Commitment
Our Commitment to Safe Play
rs999 is more than an online casino and sports betting platform — it is a community built on trust, fairness, and long-term player wellbeing. We understand that for the vast majority of our players across Bangladesh, gambling is a form of entertainment enjoyed alongside cricket matches, favourite slot titles, and live casino tables. It is meant to be fun. When it stops being fun, that is when we need to act together.
Our responsible gaming programme is not a regulatory checkbox. It is a genuine, continuously maintained set of policies, player tools, and support pathways that reflect our belief that a healthy gambling environment benefits everyone — players, the platform, and the wider community. Every feature described on this page is available free of charge to all rs999 account holders.
We work to identify players who may be showing early signs of gambling-related harm and will proactively reach out through our 24/7 English-language support team. Players in Bangladesh who feel that gambling is becoming a problem at any point are strongly encouraged to use the controls available on rs999 or to contact us directly — we will never judge, and we will always help.
Player Protection First
Every rs999 account comes with a built-in set of player protection tools. These are designed to give you meaningful control over your gambling activity before any problem develops.
Flexible Deposit Limits
Set daily, weekly, or monthly deposit caps on your rs999 account in BDT. Limits take effect immediately when lowered, and increases are subject to a 24-hour cooling-off period.
Session Time Controls
Configure session duration reminders and hard limits so rs999 alerts you when you have been playing for a set period, helping you stay aware of time spent on the platform.
Cool-Off Periods
Take a voluntary break of between 24 hours and 6 weeks. During a cool-off period your account is suspended and you will not receive marketing communications from rs999.
Self-Exclusion Programme
Request permanent or long-term self-exclusion from rs999 at any time. Our team processes all self-exclusion requests within one business day and your data is handled with full discretion.
24/7 Support in English
Our English-language support team is available around the clock via live chat, WhatsApp, and email. Responsible gaming enquiries are treated with absolute confidentiality and priority.
Age Restriction
Age Restriction Policy (18+)
The rs999 platform is strictly available to adults aged 18 years and above. This is a firm, non-negotiable policy that applies to all players regardless of location within Bangladesh. We enforce this through mandatory age and identity verification (KYC) for all accounts, and any account found to belong to a person under the age of 18 will be closed immediately with all funds returned to the depositing payment method (bKash, Nagad, Rocket, or other source).
During account registration on rs999, all players are required to confirm that they are 18 years of age or older. This declaration is supported by document verification for withdrawals and at random intervals during account activity reviews. We use trusted third-party KYC verification providers to cross-check identity documentation including Bangladesh National Identity Cards (NID) and passports.
Players in Bangladesh who are parents or guardians of young people are encouraged to make use of internet filtering and parental control software to prevent access to online gambling platforms. Please refer to our Parental Controls section below for practical guidance.
rs999 does not advertise or market its services to individuals who are or may be under the age of 18. Our promotional content is specifically directed at adults and does not feature themes, imagery, or language designed to appeal to minors. All welcome bonuses, reload offers, and promotional campaigns are available exclusively to verified adult account holders.
Account Controls
Account Control Tools
rs999 provides every registered player with a comprehensive set of account-level controls that can be activated at any time directly through your account settings panel or by contacting our support team. These tools are free, instant (where indicated), and designed to give you genuine autonomy over your gambling behaviour. Below is a full description of each available tool.
Deposit Limits
Set a maximum amount you can deposit into your rs999 account per day, per week, or per calendar month, denominated in BDT. Once a limit is in place, the system will automatically decline any deposit attempt that would exceed it. Reducing a deposit limit takes effect immediately. Requests to increase a deposit limit are subject to a 24-hour reflection period before the change is applied — giving you time to reconsider.
Loss Limits
Set a cap on the total amount you are willing to lose within a defined time period (daily, weekly, or monthly). Once your net losses reach the set threshold within that period, your ability to place further bets is paused until the period resets. Like deposit limits, reducing a loss limit is immediate while increasing one carries a 24-hour delay.
Session Time Limits
Define the maximum duration of a single gambling session on rs999. When your session reaches the configured limit, you will receive a visible on-screen alert. You can set this to 30 minutes, 1 hour, 2 hours, or a custom value. You may also configure a mid-session reminder that appears partway through your session to prompt a brief check-in on your activity.
Wager / Stake Limits
Cap the maximum stake permitted on a single bet or spin across any game category on the rs999 platform — covering cricket betting, live casino, slots, and all other available markets. This tool is particularly useful for players who want to enjoy longer sessions on a fixed entertainment budget without the risk of a single large wager depleting their balance.
Cool-Off / Time-Out
Take a voluntary break from gambling on rs999 for a period of your choosing, ranging from 24 hours up to 6 weeks. During an active cool-off period, you cannot log in, deposit, or place bets. Pending withdrawals will still be processed. You will also be automatically removed from all rs999 marketing communications for the duration of your time-out. Cool-off periods cannot be cancelled early once activated — this is intentional to maximise their effectiveness.
Reality Checks
Enable periodic pop-up reality check notifications that appear at set intervals during your session — for example, every 30 or 60 minutes. Each reality check displays your net win/loss for the session and the total time spent playing, giving you clear, factual information to inform your decision about whether to continue or stop.
Self-Exclusion
Self-Exclusion Programme
Self-exclusion is the most powerful responsible gaming tool rs999 offers. It is designed for players who feel that they need a significant break from gambling — not just a short cool-off period — and who want the added protection of a formal barrier between themselves and the platform. rs999 treats all self-exclusion requests with the highest priority and processes them within one business day (Bangladesh Standard Time, UTC+6).
How Self-Exclusion Works
- Minimum duration: 6 months. There is no maximum duration — you may self-exclude permanently if you choose.
- Immediate effect: Once your self-exclusion request is confirmed, your account is suspended. You will not be able to log in, deposit, or place bets for the duration of your exclusion period.
- Marketing suppression: You will be immediately removed from all rs999 email, SMS, and WhatsApp marketing communications. This suppression remains in place for the full exclusion period and is not reversed without your explicit re-consent after reinstatement.
- Pending withdrawals: Any approved withdrawal request that is pending at the time of self-exclusion will still be processed and paid to your registered bKash, Nagad, Rocket, or bank account.
- Re-registration prevention: rs999 will take reasonable technical and procedural steps to prevent you from creating a new account during your self-exclusion period. If you attempt to re-register while excluded, your new account will be closed and any deposited funds returned.
- Reinstatement after exclusion: At the end of a fixed-term self-exclusion, your account is not automatically reactivated. You must actively contact rs999 support to request reinstatement. A mandatory 24-hour reflection period is applied before reinstatement is confirmed.
How to Request Self-Exclusion
You can request self-exclusion through any of the following channels. There is no fee and no lengthy process — a single request is all it takes:
- Log in to your rs999 account and navigate to Account Settings → Responsible Gaming → Self-Exclusion.
- Contact our 24/7 live chat support from any page on the rs999 platform and state that you wish to self-exclude.
- Send an email to [email protected] with the subject line "Self-Exclusion Request" and include your registered account email or username.
- Message our support team via WhatsApp at +601 1234 5678.
Warning Signs
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise — especially in yourself. The signs below are widely recognised indicators that gambling may be having a negative impact on a person's life. If you recognise several of these patterns in your own behaviour, we strongly encourage you to reach out to our support team or to use one of the account control tools described above.
These signs apply equally to all forms of gambling on the rs999 platform — whether that is cricket betting during a BPL or T20 World Cup match, live casino sessions, or extended slot game play.
Chasing losses: Continuing to gamble in an attempt to win back money you have already lost, often by increasing bet sizes or playing for longer than planned.
Gambling beyond your means: Spending more on gambling than you can comfortably afford, including borrowing money from friends, family, or financial services to fund gambling activity.
Concealing gambling activity: Hiding the extent of your gambling from family members, close friends, or colleagues — feeling that others would be concerned or disapproving if they knew the full picture.
Losing track of time: Regularly losing awareness of how much time has passed during a gambling session, often playing for significantly longer than originally intended.
Emotional dependence on gambling: Using gambling as a primary way to cope with stress, anxiety, depression, boredom, or personal difficulties — feeling that you need to gamble to feel normal or happy.
Failed attempts to stop: Having tried — and been unable — to reduce, control, or stop gambling, even when you genuinely wanted to and knew it was causing harm.
Neglecting responsibilities: Missing work, study, family commitments, or important social obligations because of time spent gambling or recovering from the emotional impact of gambling outcomes.
Escalating stakes: Needing to bet progressively larger amounts of money to achieve the same level of excitement or engagement that smaller bets previously provided.
Self-Assessment
Self-Assessment Questions
The following questions are adapted from internationally recognised problem gambling screening tools. Answer them honestly and privately — this is for your benefit only. If you answer "yes" to three or more of these questions, we encourage you to speak with our support team or consider activating one of the account control tools available on rs999.
Have you ever gambled with money that was originally set aside for essential expenses — such as rent, food, bills, or mobile recharge (bKash / Nagad top-up)?
Have you felt a strong urge to return to gambling shortly after losing, with the primary motivation being to recover your losses rather than for entertainment?
Have you lied to or deliberately misled someone close to you about how much time or money you have spent on gambling in the past 12 months?
Has gambling caused you to argue with a family member, partner, or close friend about money, time, or your behaviour on more than one occasion?
Have you ever borrowed money — from a person or a financial service — specifically to fund gambling activity, or to pay back money lost through gambling?
Do you find that you need to bet larger and larger amounts of money to feel the same level of excitement or satisfaction that smaller bets previously gave you?
Have you tried to reduce or stop gambling and found that you were unable to do so, even though you genuinely wanted to at the time?
Has gambling ever caused you to feel depressed, anxious, stressed, or hopeless — either because of losses or because of how much time and money gambling has consumed?
Support Resources
Support & Help Resources
If you feel that gambling is negatively affecting your life — or the life of someone you care about — it is important to know that help is available. rs999 maintains a dedicated responsible gaming support pathway available 24 hours a day, 7 days a week, including all Bangladesh public holidays such as Eid, Pohela Boishakh, Independence Day (26 March), and Victory Day (16 December). No matter when you reach out, a trained English-speaking support agent will respond.
Beyond our own internal support, we encourage players who are experiencing gambling-related difficulties to seek assistance from independent counselling and mental health services. Speaking with an independent professional provides an additional layer of support that complements the account controls rs999 offers.
rs999 Live Chat
Our fastest support channel. Connect instantly with an English-speaking agent directly from the rs999 platform. Available 24/7, including weekends and public holidays.
Available 24/7Email Support
Send your responsible gaming enquiry to our dedicated support address. All responsible gaming emails are treated as high priority and receive a response within 5 business hours (BST, UTC+6).
[email protected]WhatsApp Support
Message our support team directly via WhatsApp for a private, convenient conversation about any responsible gaming concern — from activating controls to discussing self-exclusion options.
+601 1234 5678Kaan Pete Roi
Bangladesh's leading emotional support helpline, providing confidential listening and counselling services for individuals experiencing personal difficulties including stress, anxiety, and addiction.
01779-554391National Mental Health Helpline
The Government of Bangladesh operates a national mental health helpline providing free, confidential support for individuals struggling with behavioural or emotional health challenges.
16789 (Bangladesh)Talk to a Trusted Person
Sometimes the most effective first step is an honest conversation with a family member or close friend. rs999 encourages open dialogue about gambling habits as an early and effective form of support.
Family & CommunityParental Controls
Parental Controls & Minor Protection
rs999 takes its responsibility to prevent underage access extremely seriously. While our platform-level age verification is robust, we recognise that parental involvement and household-level controls provide an additional and important layer of protection for young people in Bangladesh. If you share a device or internet connection with individuals under the age of 18, we strongly recommend implementing the measures described below.
Secure Your rs999 Account
- Use a strong, unique password for your rs999 account that is not shared with or known to any minor in your household.
- Enable two-factor authentication (2FA) on your rs999 account to add a second layer of access security beyond your password alone.
- Always log out of your rs999 account after each session, especially when using a shared device such as a family computer, tablet, or shared smartphone.
- Do not save your login credentials in the browser or password manager of a shared device.
- Never share your account details with anyone, including family members of any age.
Device-Level Parental Controls
Most modern smartphones, tablets, and computers used in Bangladesh — running Android, iOS, or Windows — include built-in parental control features that allow you to restrict access to specific websites and application categories. We recommend exploring the following options:
- Android devices: Use Google Family Link to monitor and restrict app usage and website access for child accounts on shared Android devices.
- iOS / iPhone devices: Use the built-in Screen Time feature (Settings → Screen Time → Content & Privacy Restrictions) to block access to adult content categories and specific websites.
- Windows PCs: Use Microsoft Family Safety to set content filters and website restrictions on shared Windows computers used by young people.
- Router-level filtering: Many internet routers available in Bangladesh support DNS-based content filtering. Setting up a family-friendly DNS (such as Cloudflare Family at 1.1.1.3) on your home router will block adult content categories across all connected devices.
If a Minor Has Accessed rs999
If you believe a person under the age of 18 has accessed or registered on the rs999 platform — whether through your account or independently — please contact us immediately. We will:
- Investigate the account activity promptly.
- Close the account and prevent further access.
- Return any funds deposited to the original payment source (bKash, Nagad, Rocket, bank transfer, or other method used).
- Provide guidance on preventing similar incidents in the future.
rs999 is committed to continuously improving its age verification and minor protection measures. We review our processes regularly and welcome feedback from parents, guardians, and community members on how we can better protect young people across Bangladesh from accessing online gambling services.
Play Responsibly
Enjoy rs999 — Safely and Within Your Means
Responsible gaming is the foundation of everything we do at rs999. Explore our platform knowing that every tool you need to stay in control is just a few taps away — and our support team is always here if you need us.
18+ For adults aged 18 and above only. Please gamble responsibly.